How can we help you?
Your orders can be returned within the USA by paying the shipping fee. You can easily send your products back with a cargo company return label that we will send to you.
Have a hassle-free return process by following the steps below:
- - Please refer to the order form included in your package and indicate your reason for return by ticking one of the Return Reasons.
- - Affix the shipping company return label to the outside of the package. There is no cost to use this tag.
- - Please note the tracking number to make tracking easier.
After your package reaches us, your return will be processed within 3-5 business days and you will be informed via e-mail.
The Small size was designed for kids from 8 months to 4 years old, the Standard is for 2-6 years kids and the Large one was created for children from 2 to 8 years old.
Houseofwise is a trademark and our furniture is CE and CPC certified due to the major international toy safety standards, including EN71, ASTM F963, 16CFR, and 15USC 1278a.
Yes, of course, we can wrap your package beautifully and add a small card with your greetings, just write it in “Special instructions for seller” field.
Please contact us via e-mail: support@houseofwise.org and we’ll do our best to help you.
We need 1-3 business days to produce Arch, Triangle and a Ramp in color Natural wood; and 5-9 business days to prepare a Chair, Balance Board, sets in color (triangle, arch and ramp) and Scandinavian collection. On average your order is ready to ship in a week.
It takes at least 8-18 business days to deliver your package to the USA, to Europe - 10-18 business days (to Italy and Spain a bit more). To Canada, Australia, New Zealand, Latin America, the Caribbean and Asia - 14-25 business days. Keep in mind that international delivery is unpredictable and delays at customs are possible. For international orders, after the parcel has left the warehouse, it becomes the subject of your local post office.
As long as we ship pieces of furniture, boxes are big and heavy. Thus, there is a possibility that you’ll have to pay customs duty and/or import tax. There is no need to pay any duties if you are from: the USA, Australia or EU countries, except for Norway and Switzerland.
We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package, we will send you a new product for free. Therefore, there is no cause for concern.
We accept returns and exchanges within 30 days after receiving the parcel. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.